Return & Refund Policy

📦 Return & Refund Policy

Your satisfaction is our top priority. We fully stand behind the quality of our wellness products. If you are not completely satisfied with your purchase for any reason, you may request a return within 30 days of the delivery date.

For any questions or return requests, please contact our support team at:
📧 erfan.business.uk@gmail.com

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition

  • All original tags, labels, and packaging are intact

  • Proof of purchase (order confirmation or receipt) is provided

⚠️ Important: Returns sent without prior approval will not be accepted.

Once your return request is approved, you will receive a prepaid return shipping label along with detailed instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund as quickly as possible.

🚫 Non-Returnable Items

Due to health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened personal care, LED, or electronic products

  • Customized or personalized items

  • Final sale or clearance items

  • Perishable goods

  • Hazardous materials (including flammable or spray products)

🔄 Exchanges

If you would like to exchange an item, the easiest solution is to return the original product and place a new order once your refund has been processed.

🇪🇺 EU Customers – Right of Withdrawal

Customers located in the European Union are entitled to a 14-day cooling-off period. During this time, unused items may be returned for a full refund without providing a reason.

Conditions:

  • Items must be unused and in original packaging

  • Proof of purchase is required

💰 Refunds

After we receive and inspect your return, you will be notified via email.
If approved, refunds will be issued to the original payment method within 10 business days.

🕒 Please note that processing times may vary depending on your bank or payment provider.